Contact

  • Complaint Unit
    401-222-5200
  • After-Hours Emergency Number
    401-272-5952

Professional Conduct Complaints

The Department of Health takes professional conduct complaints seriously. We will investigate and take appropriate action against healthcare providers, and other licensees that do not comply with Department of Health standards.

What you should know about filing a complaint

  • We do not investigate fee or billing disputes. If you have a financial dispute you may file a complaint with the RI Attorney General or your insurance company.
  • We do not investigate issues related to personality conflicts or poor customer service.
  • If your complaint is in regards to not receiving your medical records in a timely fashion, please be sure to tell us the date you signed an Authorization for Release of Medical Records. Under Rhode Island regulations, the physician has 30 days to transfer your records.
  • The investigation is kept strictly confidential.
  • You cannot take a complaint back.
  • The named licensee will be notified and provided with a copy of your complaint, unless you ask to remain anonymous. The licensee will be asked to respond to your allegations by a certain date.
  • Investigations may take several months, particularly if medical records or other information need to be subpoenaed.
  • You may be requested to testify as part of the fact-finding process.
  • The investigation may lead to: no action and a closed complaint, a letter of concern to the licensee based on your complaint, or recommendation that the licensee be disciplined. The licensee may accept the discipline or contest the allegations which may result in an administrative hearing.

Submit a Complaint

What is the name of business or person? (search by last name)

If you are not sure of spelling, enter only the first few letters of the business name or last name. For names with apostrophes, try both OConnor and O'Connor.

Make sure it's the correct person

Click on the person in the list below to verify that it is the person you want to file the complaint against, then click the 'File A Complaint' in the next window.

To sort, click on a column heading.

Name License Type City State