Hospital Information for the Public

Education

The goal of patient and family education function is to improve patient health outcomes by promoting healthy behavior and involving the patient in care and care decisions.

The patient’s learning needs, abilities, preferences, and readiness to learn are assessed.

Patient education is interactive.

When the hospital gives discharge instructions to the patient or family, it also provides these instructions to the organization or individual responsible for the patient’s continuing care.

The hospital plans, supports, and coordinates activities and resources for patient and family education.

Patient and Family Education

This area reflects an evaluation of the degree to which the hospital supports patients and families in participating in their care and decisions about their care. Surveyors examine whether hospital staff members assess what patients need to know and their ability to learn this information; whether hospital staff members properly address the physical, mental, cultural, or language barriers to learning that patients may experience; whether hospital staff members help patients understand how to use medications and medical equipment; and whether patients understand when, where, and how to obtain further treatment if needed.

Highlights

Hospital Performance Measurement and Reporting

Hospital Surveys and Incident and Events Reporting:
Final Report to the General Assembly

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