Nursing Home Information for Consumers

Administration Category

Criteria in the administration category concern the overall administration and management of a nursing home. A facility must be administered in a manner that enables it to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental and psychosocial well-being of each resident.

1. Efforts are made by the facility to resolve grievances the resident may have, including those with respect to the behavior of other residents.
2. The facility must make the results of the most recent survey available for examination in a place readily accessible to residents and must post a notice of their availability.
3. The facility provides medically related social services to residents.
4. The services provided or arranged by the facility must be provided by qualified persons in accordance with each resident's written plan of care.
5. Each resident receives adequate supervision and assistance devices to prevent accidents.
6. The facility has sufficient nursing staffing to provide nursing and related services that meet resident identified needs.
7. The facility provides physician services.
8. The facility must establish and maintain an infection control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of disease and infection.
9. The facility must ensure that all nurse aides meet competency evaluation requirements.
10. The facility must complete a performance review of every nurse aide at least once every twelve months and must provide regular in-service education based on the outcome of these reviews.
11. The facility has a medical director as the coordinator of medical care.
12. The facility ensures that resident and facility records are well maintained, complete, and accessible for review by regulatory agencies.
13. The facility maintains a quality assessment and assurance committee that develops and implements plans to correct quality deficiencies.